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FAQ

Ticketmaster handles our phone and internet sales.  You can reach them by phone at 1-800-745-3000 or online at ticketmaster.com.  Tickets are also available without a service fee directly at the Sony Hall box office, located at 235 W 46th St (b/n 7th & 8th Ave).  We are nearby the 42nd St A/C/E, 50th St C/E, 47th-50th St B/D/F/M, and 49th St N/R/W.

We are open 11am-5pm 7 days a week, and 5pm thru end of show on show nights.  We are closed during private events. Please consult our show calendar for schedule or call box office for more information.

Seating for General Admission ticket holders is done first come, first serve when doors open.  We sell VIP Reserved Seating tickets for most of our shows, which include a guaranteed seat in a designated section, however the exact seating is still first come, first served.

We have two main room setups – seated (where there are tables on the main floor) and standing (where the floor is open).  Both setups have seating available for GA ticket holders, but it is more limited for standing shows.  It’s also important to note that even for seated shows, tables can run out.  Once seating is full, all guests are standing room only.  For this reason we advise to arrive early when it comes to securing seating and getting the best tables!

If you have a question about a particular show, please call our box office.

No. Unfortunately, we are only able to seat complete parties. Some exceptions may be made on a case by case basis – you can ask our staff when you arrive if it’s possible for that night.

We are wheelchair accessible, however table seating is still done first come, first serve. Please contact us closer to the date of the show you are attending and we will see if we can hold seating for you.

Yes! Our kitchen is open during most shows. We have a seated and standing menu, which you can see here.

Yes, we have a $10 per person F&B minimum at tables.

We always try, and are usually able to release limited tickets at the doors around showtime for sold out shows. When we open tickets, we do so first come, first serve to those in line outside. For this reason, we advise the earlier you get here, the better your chance of getting one. We do not know specifics in advance, such as how many will be available or when you should arrive. Please note any standby tickets we release are standing room only, one per customer, and day of show price.

All ticket sales are final.  Please contact the box office with any further questions.

American Express seating tickets are offered for select shows and include guaranteed seating at the regular GA price. The exact location of your seat is determined first come, first serve. To see if your card is eligible when purchasing through Ticketmaster online, enter the 800 customer service phone number on the back of your card (without spaces or dashes) into the “Access Code” field and click ‘Apply’. If it’s an accepted card and inventory is still available, tickets will appear for purchase. Please note AMEX tickets are only available online, not at our box office.

We offer validated discounted parking at Meyers Garage a couple blocks away (146 W 44th St) – click here for a printable coupon you can present at the garage.

Yes! We are located underneath The Paramount Hotel and they offer discounted rates to our customers which you can access here.

You can find this information on individual show pages, but most of our concerts are open to all ages. We do occasionally host events that are 18+ or 21+.

You can take pictures, although our policy is that flash photography and professional equipment are not allowed. If you would like to obtain a photo pass, email info@sonyhall.com. Please note that individual artists may have their own policies.

We do not have a strict dress code for our events – clothing such as shorts, jeans, sneakers, and hats are permitted. Private events and club nights may have their own dress code.

You can email booking@sonyhall.com for booking inquiries. Include details, links, questions, etc. Please note there is no specific turnaround time for responses, but we will certainly get back to you if we are interested in hosting your event.

Please email info@sonyhall.com with information

You can contact Jason Kaciupski by phone at 646-819-0720, or by email at jason@sonyhall.com

Please call the our box office at 212-997-5123 if you have any further questions.

Category: FAQ

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